Questions and Answers

  • Where can I recycle my pellet bags?

    Our bags are made from #4 LLDPE (linear low density polyethylene) plastic and we currently do not accept the bags back at our manufacturing facilities. Please contact your local recycling center to find out how to recycle the bags properly. Another solution would be to consider bulk delivery of pellets. This eliminates the use of bags altogether and may be more cost effective. We currently provide bulk delivery to residential customers. For more information, check out our Products & Services page.

  • Are your pellets hardwood, softwood, or a combination of both?

    Our wood pellets are made from a blend of 90% hardwood and 10% softwood

  • What types of wood are in your pellets?

    We receive a combination of hardwoods such as oak,maple, beech, birch, cherry, and other species common to the northeast. The softwoods we typically receive are white pine, hemlock, and occasionally some spruce and fir.

  • Are hardwood pellets better than softwood pellets?

    Top quality pellets can be made from either hardwood or softwood. Hardwood logs are drier than softwood logs and the low moisture contents result in a cleaner, hotter burn. However, in the manufacturing process the moisture content for all types of wood is reduced to 3-4% leaving only cellulose (the wood fiber itself), lignin (a component of wood cell walls), and resins. Cellulose has the same heating value, whether originating in hardwood or softwood form. Resin has a higher heating value than cellulose and the resin content in softwood is higher than is found in hardwood. As a result, softwood pellets tend to burn hotter, and faster. The main factor that impacts the quality of a wood pellet is the ash content. Low ash is a result of using clean wood (no bark, dirt etc.) and a quality manufacturing process, not the type of wood used

  • What could cause an increased ash build-up in my pellet stove?

    Several factors may result in apparent or actual increased ash. It is important to note that ash content is measured as a percentage by weight. If your ash appears fluffy or larger in volume it may not actually be excessive as a percentage by weight. If it is colder outside from one day to the next you will burn more pellets resulting in more ash. If your stove is not burning efficiently it may lead to excessive ash buildup. The leading cause of an inefficient burn is a dirty stove. We recommend having your stove professionally cleaned at least once a year. If you still think the ash is excessive it can be tested for ash content in a lab to determine whether or not the fuel is the problem. If it is our product in question we will have it tested by an independent lab.

  • I have heard a lot about clinkers. What causes them?

    Clinkers are heavy ash deposits formed from “trace minerals”. They are usually caused by insufficient airflow resulting in incomplete combustion. This can occur even in the highest quality pellet. Again, make sure your stove is cleaned regularly to allow for proper airflow.

  • If my pellets are lighter in color, does that mean they are lower in quality?

    The color may differ slightly among “batches” of wood pellets depending on the primary wood species used for that production run. The lighter color does not indicate a lower quality product.

  • What is the shelf life of wood pellets?

    Pellets have an indefinite shelf life if stored properly. We recommend keeping them stored in a cool, dry place. If stored outside, the pellets should be covered with an additional tarp and on asphalt. Moisture is the culprit for damaged pellets, but if they are kept dry one should not have a problem storing them for an extended period of time. Our factory cover bags have 12 month ultra-violet light (UVI) protection before they will be damaged by the sun. The pellet bags themselves do not have UVI protection and therefore should not be stored in direct sunlight even if stored inside.

  • What is the bulk density of your pellets?

    The bulk density of our pellets is approximately 40lbs. per cubic foot or 50 cubic feet per ton.

  • Do you sell retail from your manufacturing plants?

    We do not retail directly to the customer from any of our manufacturing facilities as doing so competes with our retail network. This has been our company’s policy since our founding in 1992.

  • Can I burn your wood pellets in my woodstove?

    Wood pellets are most efficient when used in a pellet appliance. They are not intended to be burnt in a conventional woodstove. If you are interested in swapping out your woodstove for a pellet stove use our dealer locator to find a dealer near you.